FAQ

Orders

You most certainly can order our designs in any color, size and fabric. While making customized order please do remember that making custom size might affect items design with small changes. We have a wide selection of fabrics in various colors to fit your wishes. Please not that orders for custom fabric and colored fabric start with minimum amount of fabric to be processed. For more information, please contact our customer service at info@linencouture.com

If You wish to cancel your order after placing an order you must contact us by email. The cancellation notification must be sent before we have dispatched the order.

Size Guide

Shipping & Delivery

We will prepare your order within 1-3 business days.

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.


Due to global supply chain challenges, shipping times could be longer than usual.

Read more about Delivery terms

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, we offer free shipping for all orders above 100€. Check the cart to see the current deal on free shipping..

Yes, we ship our products all over the globe. Getting your order to you quickly and safely is very important to us. That’s why we entrust our deliveries to carefully selected partners worldwide. Read more about delivery terms

Orders placed within the EU and the USA are not subject to any additional charges or taxes. When a delivery is sent to another country, customs and/or import charges are oftenapplied, and any associated costs must be covered by the addressee. Unfortunately, because customs laws and import taxes differ greatly from one nation to the next, we have no control over these fees and are unable to predict what they might cost. Before placing an order, we advise you to inquire with your local customs office if you have any questions. Additionally, you can email us, and we'll try our best to assist! Read more about delivery terms

Through our Order Tracking page, you can keep track on the delivery of your order.

YES! You will have an option to choose gift packing during checkout.

Returns & Refunds

You may return your order (customized items can not be returned) for any reason up to 14 business days from the date on which you receive your order. Within three days of receiving your order, you must get in touch with us before returning the parcel. All postage and return shipping costs are the customer's responsibility. We do charge a restocking fee of 15% of the purchase price. This 15% charge is deducted from the return sum. Read more about Terms and Conditions

A refund request must be submitted within 3 days after receiving the order via email address info@linencouture.com

In the case when the packaging has been opened and the product has been used, you are eligible for a partial refund.

In the case when a product has been damaged you are not eligible for a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.

Payments & Safety

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Free returns

Return within 14 days receive a full refund.

Worldwide shipping

We ship anywhere, rates available at checkout.

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