Refund policy


You may return your order (customized items can not be returned) for any reason up to 7 business days from the date on which you receive your order. If you have been charged for any items, we will process a refund, which will include the cost of standard delivery. You can find more information in our Returns Policy. You do not have the right to cancel the Contract when it is for the delivery of a customized product (Item made to your specifications or clearly personalized).

You can either exchange the item or get a refund. If you want to return your order the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and any labels or tags must be intact. If while in your care the items are damaged or diminished in value, we may deduct the amount from the reimbursement, or refuse to refund the costs.

To return the item please first contact us via email and describe the issue. Pack the items back into the parcel and send it to the address that we have provided via e-mail correspondence. To avoid a loss of parcels in transit all items must be returned to us by “Recorded Delivery”.


Returns of defective items

If the item that you have received is defective, please notify us by using via email or by calling us (+370 617 666 11), and return the item according to our Return Policy. Please provide proof of purchase, for example, a copy of the E-ticket attached to the Shipping Confirmation. We will examine the item and if we confirm it to be defective, we will provide a full refund including delivery charges.

Complaints relating our services are handled solely in writing and must be sent via regular post or email to the following address:

Linen Couture

2 Ligonines, Vilnius, Lithuania 01134