Terms & Conditions
Issue June, 2020
2. OUR DETAILS
Sale of items through this website is carried out under the Lithuanian company, MB Sustainable Live, 305576960 name, . Later in this document also related as "us"/"we"/"our"/"Linen Couture".
3. YOUR DETAILS AND YOUR VISITS TO LINENCOUTURE.COM WEBSITE
4. USE OF OUR WEBSITE
By using this website and/or by placing an order through it, you agree:
1. To make legitimate inquiries or orders.
2. Not to make any speculative, false or fraudulent orders. If we believe that such an order has been made, the order will be canceled and authorities will be informed.
5. HOW THE CONTRACT IS FORMED
The details found on this website do not form an offer for sale, but rather an invitation to treat. The contract between us and you will only be formed when your order has been expressly accepted by us, whether or not funds have been deducted from your account. If your offer is not accepted by us and funds have already been deducted, we will fully refund them. In order to place an order, you must follow the online shopping process and click on "Authorize payment" to submit the order. After this, you will receive an email from us confirming receipt of your order (later related to as "Order Confirmation"). Your order acts as your offer to us to buy one or more items from us. Oder confirmation does not mean that your order has been accepted. All orders are evaluated by us, and we will confirm if we accept your offer by sending you an email. An email will also confirm that the item is being sent (the "Shipping Confirmation"). The contract will only be formed when we send you the Shipping Confirmation. The Contract will work only to those items that we confirm to be sent in the Shipping Confirmation. In case your order is divided into parts a separate Shipping Confirmation will be sent relating to the items which were dispatched.
6. AVAILABILITY OF ITEMS
All confirmed orders will be available. In case of supply difficulties or because items are no longer in stock, we reserve the right to give you information about substitute items of an equal or higher quality and value which you can order. If you do not wish to order the substitute items, we will refund the amount that you may have paid.
7. REFUSAL OF ORDER
We reserve the right to retreat any items from this website at any time and remove or edit any materials or content on this website. In case of exceptional circumstances, we reserve the right to do at any time refuse to process or accept an order after we have received it or sent you an Order Confirmation. We will not be liable to you or any other third party for withdrawing any item from this website, removing or editing the content on this website, or for refusing to process or accept an order after we have received it or sent you an Order Confirmation.
We will always aim to fulfill your order for items listed in the Shipping Confirmation by the estimated delivery date. If the delivery date is not specified, then within a maximum of 40 days of the date of the Shipment Confirmation. If we fail to deliver the items within 40 days of the date of the Shipment Confirmation, you may cancel the Contract and we will refund you the price paid for the items.
We will always take steps to minimize the effect of delay in your order. If there is a delay that is caused by events out of our control, we will contact you as soon as possible. If we do this, we will not be liable for delays caused by the event.
Please note that we do not deliver on Saturdays or Sundays. For the purpose of these Terms, "delivery" or "delivered" shall occur when you will take physical possession of the items, by the signing for receipt of the items.
9. UNABLE TO DELIVER
If our partners are unable to deliver, your items will be placed at our partner’s depot. You will be contacted with information on how to rearrange delivery/pickup. If the delivery fails order will be returned to our depot. You will be contacted by us to arrange a repeated delivery or to cancel the Contract. As a result of the cancellation of the Contract, we will return all payments received from you, including delivery charges (except for additional costs of expedited delivery), within 14 days of the date on which this Contract has been canceled.
10. RISK AND TITLE
The Items will be at your risk from the time of delivery. The ownership of the items will only pass to you when we receive full payment for the items, including delivery charges, or upon delivery, whichever is the later.
11. PRICE AND PAYMENT
The price of any items will be as specified on our website, except in cases of error. Even though we try to make sure that all prices on this website are accurate, errors may occur. If we discover an error in the price of the items you have ordered, we will inform you as soon as possible. If we are unable to contact you, the order will be canceled. In case of this event if you have already paid for the items you will receive a full refund. If the pricing error is obvious and unmistakable, we are under no obligation to provide the items to you at the incorrect (lower) price.
The prices on this website include VAT but exclude delivery costs, they will be added to the total amount. We reserve a right to change prices at any time. Price changes will not affect items which we have already sent you an Order Confirmation. Therefore, price adjustments on previous orders are not permitted.
Payment can be made by Visa, Visa Electron, Mastercard, Maestro credit or debit cards. If you subsequently wish to exchange your order or return it, refunds will be made using the same selected payment method/provided information.
Payment for the item is processed by us (in cooperation with our payment service provider(s) who supply the payment processing functionality). Please note that We might need to share your payment information, such as credit or debit card information, with our payment service provider(s) in order to be able to process the payment.
To minimize the possibility of unauthorized access, your credit/debit card details will be encrypted. Credit/debit cards will need to be validated and authorized by your card issuer, but if your card issuer fails to authorize payment to us, we will not be liable for any delay or non-delivery.
In order for us to be able to process your payment, You need to ensure that there are sufficient funds available.
If there are reasons for us to suspect that fraud is being committed, we reserve the right to refuse the processing of such payment. Legitimization of Payment may be demanded if a crime is suspected. All types of payment fraud will be reported to the police and referred to a debt collection company.
12. RETURNS POLICY
You may return your order (customized items can not be returned) for any reason up to 14 business days from the date on which you receive your order. Within three days of receiving your order, you must get in touch with us before returning the parcel. All postage and return shipping costs are the customer's responsibility. We do charge a restocking fee of 15% of the purchase price. This 15% charge is deducted from the return sum. You do not have the right to cancel the order when it is out for the delivery or it is a customised order (Item made to your specifications or clearly personalised). As is the nature of handmade items, no two items are the same. Slight discrepancies in size (1-2 cm), shape and finish are to be expected.
You can either exchange the item or get a refund. If you want to return your order the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and any labels or tags must be intact. If while in your care the items are damaged or diminished in value, we may deduct the amount from the reimbursement, or refuse to refund the costs.
To return the item please first contact us via email email@example.com and describe the issue. Pack the items back into the parcel and send it to the address that we have provided via e-mail correspondence. To avoid a loss of parcels in transit all items must be returned to us by “Recorded Delivery”.
Returns of defective items
If the item that you have received is defective, please notify us by using via email firstname.lastname@example.org or by calling us (+370 689 27042), and return the item according to our Return Policy. Please provide proof of purchase, for example, a copy of the E-ticket attached to the Shipping Confirmation. We will examine the item and if we confirm it to be defective, we will provide a full refund including delivery charges.
Complaints relating our services are handled solely in writing and must be sent via regular post or email to the following address:
2 Ligonines, Vilnius, Lithuania 01134
13. LIABILITY AND DISCLAIMERS
We are not liable for business losses. We only supply the Items for domestic and private use. If you use the items for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We are responsible for delivering items to you that: (i) fit the description given by us and in the quality that we have presented on this website, (ii) item fit for purpose which the item is produced.
Items (including handicraft items) sold by us will often contain the natural characteristics of the materials used in the manufacture of the completed item. Natural characteristics such as grain, texture, knots and color variation should not be classed as faults or defects. Inconsistencies in these natural characteristics should be expected and appreciated. We select only items of the highest quality but natural characteristics are inevitable and should be accepted as part of the individual appearance of the item.
14. INTELLECTUAL PROPERTY
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials or content supplied on this website belong to us. This does not prevent you from using this website to make a copy of any order or Contract details.
15. VIRUSES AND HACKING
You may not misuse this website by knowingly introducing viruses, Trojans, worms, logic bombs or other material. You will not attempt to have any unauthorized access to this website, to the server which hosts this site or to database related to our website.
By breaching this term, you may commit a criminal offense. In case of such an event, your right to use this website will be stopped immediately and relevant law enforcement will be informed. We will use reasonable care and skill to ensure that this website is safe, secure and free from bugs, viruses and other defects.
16. LINKS FROM OUR WEBSITE
You may find links from our website to other third-party websites. The links are provided only for information purposes and we do not have any control over the contents of such websites or materials. We accept no liability for loss or damage which may arise from the use of such links.
17. EVENTS OUTSIDE OUR CONTROL
We will not take responsibility for delay or inability to deliver if these actions are disrupted by events outside our control. An event outside our control includes any act, event, non-happening, or accident beyond our control and includes the following:
1. Fire, explosion, storm, flood, earthquake, epidemic or another natural disaster.
2. The possibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
3. The impossibility of the use of public or private telecommunications networks.
4. The acts, decrees, legislation, regulations or restrictions of any government.
5. Any shipping, postal or other relevant transport strikes, failure or accidents.
We will stop the Contract for the duration of the event. We will try to find a solution to fulfill our obligations under the Contract despite the event outside our control.
18. THE CHANGE OF THESE TERMS
19. LAW AND JURISDICTION
The use of our website and the Contracts for the purchase of items through such website will be governed by laws of Lithuania Republic. Any dispute arising from the use of this website or related to the Contracts shall be subject to the non-exclusive jurisdiction of the Lithuanian courts.